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Terms & Conditions

The following terms and conditions are applicable when accessing, browsing and using Its-Secret.com (the “Site”) (“Its-Secret.com” includes the following URLs which redirect to Its-Secret.com: Its-Secret.co.in, Its-Secret.net, Its-Secret.in, Its-Secret.org, ), and by using Its-Secret.com you accept and agree to these terms and conditions in full. By using Its-Secret.com you warrant and represent that you are aged at least 18 years old, and if aged less than 18 years old then you must leave the website immediately. Its-Secret.com reserves the right to change these terms and conditions at any time. 

Use of Website
Access to the Site is for the purposes of browsing and purchasing items from the Site, and not for any other use including commercial use or use on behalf of any third party (unless permitted in advance by Its-Secret.com). Breaching this Agreement will result in It-Secret.com revoking your access to using the Site and displaying the Site on your internet browser. Its-Secret.com reserves the right to refuse service, terminate customer accounts, and/or cancel orders at its discretion, including, without limitation, if Its-Secret.com believes that customer conduct violates applicable law or is harmful to Its-Secret.com interests. 

User Accounts
Customer Accounts are available to all users of the Site who meet and comply with the terms and conditions detailed in this Agreement. Any information you provide to us in the registration, buying process, in the feedback area or through any email feature will constitute as ‘Your Information’, and we will protect Your Information in accordance with our Privacy Policy. You are solely responsible for any activity undertaken using your accountincluding without limitation, all communications and all obligations (including without limitation financial obligations), and you are solely responsible for protecting the confidentiality and security of your account and password. If you know or suspect of any unauthorised use of your account, then you will immediately notify Its-Secret.com. If Its-Secret.com suspects that Your Information is untrue, inaccurate, or not current, then Its-Secret.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site. 

Reviews and Feedback 
Any submissions or posts made to Its-Secret.com, including without limitation, comments, reviews, suggestions, questions, ideas, enquiries, and other submissions disclosed (the “Submissions”), submitted or offered to Its-Secret.com on this Site or otherwise disclosed, submitted or offered in connection with your use of this Site shall be and will remain property of Its-Secret.com, and Its-Secret.com will have the worldwide and royalty-free right to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute such submissions in any form. Such Submissions will be treated as non-confidential and non-proprietary, and you grant Its-Secret.com the right to use the name that you submit with any review, comment, or other Content, in connection with such review, comment, or other Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Submissions you submit. You are and shall remain solely responsible for the content of any Submissions you make and you agree to indemnify Its-Secret.com and its affiliates for all claims resulting from any Submissions you submit. Its-Secret.com and its affiliates take no responsibility and assume no liability for any Submissions submitted by you or any third party. 

Its-Secret.com is and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay you any compensation for any Submissions; or (3) to respond to any Submissions. You agree that any Submissions submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Submissions submitted by you to the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". 

Third Parties 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Its-Secret.com is not responsible for the operation of or content located on or through any such site. 

Cancellation Policy 
Cancellation by Its-Secret.com: There may be instances whereby we are unable to process or deliver your order and as a result must cancel your order, and Its-Secret.com reserve the right (at our sole discretion) to cancel or refuse an order for any reason. These reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. 

Cancellation by the Customer: Requests to cancel orders will be accepted and a full refund provided only if the order has yet to be shipped. If your order has been shipped then you may be able to return your order if in accordance with our Returns Policy, however you cannot cancel your order once shipped. 

Refund / Product Replacement Policy 
Refunds and exchanges will be assessed and granted on a case by case basis, however the following general conditions apply: 

  • We cannot accept refunds or exchanges if your product(s) have been opened, used, or if the packing has been damaged or tampered with in any manner. 

  • If the product you have received does not match the product on your order invoice, or if the product you have ordered is defective, then you will have 7 days to return the product in its original packaging along with the original invoice in exchange for a replacement product. 

  • We will not accept refunds or exchanges if the product is not to your liking. 

  • If we are unable to replace your product then we will provide you with a full refund including shipping charges. 

If you would like to request a refund and/or exchange, and you meet the above criteria, then please contact our Customer Support team on customer.support@its-secret.com. Products can be returned to the following address alongside the original invoice and packaging via courier: 

203, PM Mansion
5th Cross, Immedahli 
Whitefield, Bangalore, 

Disclaimer & Limitation of Liability 
Except as otherwise provided in the standard terms of sale that govern the sale of each product on this Site, this Site, the products offered for sale on it and the transactions conducted through it are provided by Its-Secret.com on an "as is" basis. Its-Secret.com makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the fullest extent permissible by applicable law, Its-Secret.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors, and Its-Secret.com does not warrant that the content will be uninterrupted or error free.   

To the fullest extent permitted under applicable law, Its-Secret.com or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. To the maximum extent permitted by applicable law, Its-Secret.com's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of monies actually paid by you to Its-Secret.com during the month immediately preceding the act allegedly giving rise to Its-Secret.com's liability. 

Its-Secret.com, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Its-Secret.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site. 

Objectionable Material 
Its-Secret.com is an e-commerce website providing products which the Indian consumer is generally too shy to buy in person. As such, it should be stated that Its-Secret.com is not intended to be an adult site, nor does it promote access or sale of pornographic material or any sort of objectionable materials. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Its-Secret.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you. 

Copyright and Trademark 
Its-Secret.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, processes, programs, products, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon any license under any of Its-Secret.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Its-Secret.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Its-Secret.com. You may not modify, distribute or re-post anything on this website for any purpose. 

Its-Secret.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of CAIS Luxury Products Pvt. Ltd. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. 

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Its-Secret.com endorsement, sponsorship or recommendation of the third party, information, product or service. Its-Secret.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. 

All materials, including images, text, designs, icons, photographs, illustrations, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, distribute, display, modify, transmit, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Its-Secret.com or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Its-Secret.com, one of its affiliates or by third parties who have licensed their materials to Its-Secret.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Its-Secret.com and is also protected by Indian and international copyright laws. 

Its-Secret.com is also not liable or responsible in any manner for any third party copyright or trademark violations for any images, photographs or logos appearing on the Site in relation to any products and services that are available for sale on the Site. Its-Secret.com is only a platform for the sale of products on-line of third party vendors. Its-Secret.com is not the owner of any of such photographs, images or logos and hence will not be liable to any third party for such violations. 

Site Security 
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Its-Secret.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Its-Secret.com on this Site and other than generally available third party web browsers (e.g., Google Chrome, Microsoft Explorer). 

Governing Law and Jurisdiction 
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws, principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore. 

You agree to defend, indemnify and hold harmless Its-Secret.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Its-Secret.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. 

This User Agreement is effective unless and until terminated by either you or Its-Secret.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Its-Secret.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and Its-Secret.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Its-Secret.com’s right to any Comments, Reviews, Ideas, or any other submitted content shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement. 

Entire Agreement 
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Its-Secret.com with respect to the Its-Secret.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether oral, electronic, or written, between you and Its-Secret.com with respect to the Its-Secret.com sites/services. Its-Secret.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. 


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